I am from an independent laboratory, we do not see actual patients but receive specimens from all over the US. We often receive incomplete or wrong information but are at the mercy of what is given to us. We have quite a few patients that have Medicare as primary and then we won't receive the secondary information but it is forwarded by Medicare. Sometimes we get paid by two supplemental insurances and we are unsure who is the actual supplemental. How should we be handling these patients accounts? Can anyone point me to a good website or information portal that will help guide me with this. We are in the state of OH but deal with patients in over 32 states.
I need a sample letter to send to those supplemental insurances so we can attempt to find out who the money belongs to.
Thank you in advance for any help.