Is it crossing over automatically or are you sending secondary electronically? If not Nancy take a copy of the primary EOB and on your claim form for UHC change the 97014 to G0283 on the 1500 form, make a note in box 19 that 97014 = G0283 for UHC. Also on the copy of the EOB make a note by 97014 = G0283. If they have a problem with that contact provider resources not the CSR rep. That should be clear enough for them.

Or you can call UHC and see exactly what they want you to do differently. UHC tries to drive everyone crazy.

Karen Habel, CDA, CMBSI, CDBSI

Nothing I say shall be construed as legal advice; always check with your own financial or legal advisors for your specific situation.