What insurance is it? That's why it is so important to VERIFY
insurance and get pre-cert info. And yes the pt. is responsible for the bill, unless hospital can give adjustments.
The pts. need to know that obtaining auth. or pre-cert is not only the hospital's responibility, it's the pt's resp. too because this is their bill, their treatment and their insurance.
I once had a patient while doing hospital ins. verification that called me from the ER, before the pt. was officially admitted to the med. floor and wanted me to get an auth.
I can see your pt. doing the same thing next time they are in a hospital.:lol

Mary