I really didn't even know where to put this post, so I hope it is okay for this sub-forum. Looooong story short, we have a patient who for the last 15 years has become increasingly abusive on the phone(never in person) towards myself, and as of her latest phone call that I fielded today, towards the doctor. Her husband is also a patient, and is nice as pie, he has never been a problem. After the call I took today where she went nuts on the doctor, the doctor told me she was done with them, and to send a certified letter dismissing them BOTH from the practice. So....I have never dealt with this before, and am not even sure I can dismiss both from the practice. Her, I know I can. Her husband, that is a little different. Any advice?